Revolutionize Customer Experience with G-IVR

Confusing Menus

Traditional IVR systems often have complex, multi-layered menus that confuse customers, leading to frustration.

Long Waiting Periods

Over 60% of customers hang up after waiting for more than one minute on a traditional IVR system, leading to lost opportunities and dissatisfaction.

Low First-Contact Resolution

Only 40% of issues are resolved on the first call with traditional IVR, resulting in multiple interactions and increased customer frustration.

Decreased Customer Satisfaction

Studies show that 83% of customers feel frustrated when navigating a complex IVR menu, negatively impacting their overall satisfaction with the service.

Limited Personalization

72% of consumers expect personalized interactions, but traditional IVR systems fail to meet this expectation, leading to a lack of engagement and loyalty.

Negative Brand Perception

67% of customers believe that poor IVR experiences reflect a company's disregard for their time, damaging brand reputation and customer retention.